Shipping, Returns & Exchanges

COVID19: Shipping, Returns & Exchanges Update
We currently have a reduced team making and dispatching orders therefore orders may take a little longer than usual to reach you. Our aim is to dispatch each order within 7 days of you placing the order. For this reason we are offering Free Shipping worldwide as our way of thanking you for your patience.
We send all our packages via Royal Mail and are tracked, therefore once you receive your tracking information UK orders should be with you within 3 days. Please note we have noticed delivery also seems a little delayed at the moment, even though parcels are being sent tracked.
Returns & Exchanges
Due to our studio office being shut, deliveries are no longer accepted and we have therefore had to change our returns address. Please could we ask that you email to organise either a return or an exchange and we can provide you with the correct address. 
If you have any other questions relating to shipping, returns or exchanges please contact thestudio@aestheticlaundry and someone will get back to you with 24hrs.
Thank you in advance for your continued support and patience,
Heidi & Joss
All orders are handmade in London and we aim to dispatch within 48 hours (excl weekends) of receiving your order. Occasionally we do ship 72 hours after order - making everything in house means we just want to ensure it is perfect before it is sent!
  • UK orders are sent Royal Mail 1st Class with proof of postage.
  • International orders are sent 1st Class Royal Mail Tracked and Signed
  • Upon dispatch you will receive an email with your tracking information.
  • Should you have any queries regarding delivery please email and one of the team will come back to you the following working day.
    Returns and Exchanges
    Want to return or exchange something? No problem. You can return or exchange your item for a different size simply by following the instructions below. You may return your unworn item complete with all tags to us for either a full refund or an exchange.
    • From receipt of purchase, we offer 14 days for a refund and 30 days for an exchange.
    • Please include a note with your full name, order number and email address with your returned item. Including all this information will ensure we can process your refund or exchange as quickly as possible. 
    Faulty Items
    We apologise if you have received an incorrect or faulty item.
    • Please email to arrange a replacement or a refund.
    • Upon receipt of the faulty item, we will process your refund (which will include your return shipping cost). 
    Returns Address
    Aesthetic Laundry Studio
    Bow Arts Trust
    183 Bow Road
    E3 2SJ

    • Once your returned item has been received the team will process your refund as soon as possible.
    • It can take 5 - 10 working days for your refund to reach you, depending on your bank.
    For any queries regarding the above please email . We are more than happy to help you!

    Shipping, Returns & Exchanges FAQs
    Can I exchange an item for a different one?
    No, you can only exchange an item for a different size or colour. Please note this is subject to availability, therefore ensure you email the team before you return.

    What if the item is not available in the colour or size required?
    We would suggest checking stock availability online before requesting to exchange. If we do not have the item in stock that you have requested, we will process a refund once you have returned the item.

    What happens if I want to return something outside of the returns and exchange windows?
    If you have missed the 14 day returns window and the 30 day exchange window, unfortunately we are unable to offer a refund.

    How long will it take to receive my order? For all online orders, dispatch will be within 48 hours of payment being made. All items are sent Royal Mail 1st Class. Therefore UK orders should be received within 4 working days of payment being made. Rest of World orders should allow approximately 14 working days from date payment is made.

    Will I receive dispatch email confirmation?
    Yes, email confirmation will be sent once your items have been dispatched. All pieces are sent proof of postage, therefore please contact the team directly if you wish to follow up on your order. 

    Aesthetic Laundry Studio
    Bow Arts Trust
    183 Bow Road
    E3 2SJ

    Gift Card & Discount Code Ts&Cs
    • Valid for 12 months from date of purchase
    • Redeemable on only
    • The code needs to be applied at checkout
    • We do not accept responsibility for lost gift cards or discount codes
    • Gift cards / discount codes cannot be exchanged for cash
    • Gift cards / discount codes are non-transferable
    • Gift cards / discount codes cannot be used in conjunction with any other coupon or discount