Shipping, Returns & Exchanges

Shipping, Returns & Exchanges
Each garment at Aesthetic Laundry is Made to Order in our studio in East London. 
Shipping
  • UK orders are sent¬†1st Class Tracked
  • Upon dispatch you will receive an email with your tracking information.
  • Should you have any queries regarding delivery please email thestudio@aestheticlaundry.com and one of the team will come back to you¬†within one working day.
    Returns and Exchanges
    Want to return or exchange something? No problem. You can return or exchange your item for a different size simply by following the instructions below. You may return your unworn item complete with all tags to us for either a full refund or an exchange.
    • From receipt of purchase, we offer 14 days for a refund and 30 days for an exchange.
    • Please include a note with your full name, order number and email address with your returned item. Including all this information will ensure we can process your refund or exchange as quickly as possible.
    Return Address
    Please send exchanges and returns to:
    Aesthetic Laundry
    Studio 3, P1 Studios
    Block C, 15 Taylor Place
    Payne Road
    London, E3 2SP

     

    Refunds
    • Refunds are processed within 5 working days of receiving the garment(s) back.¬†
    • You will receive an email confirming the refund has been processed, however it can take 5 - 10 working days for your refund to reach you, depending on your bank.

    10DAY1FREE Returns

    If you shopped via our 10DAY1FREE offer please read below for the returns policy.

    • If you return any one of the items you paid for, we will deduct the cost of the free item you received in your refund and pay back the balance.
    • If you return one of the items you paid for, along with the item you received for free, we will process the refund of the garment you paid for in full.
    • If you return all three items we will refund you in full.
    • Refunds are processed within 1 working day of receiving the garment(s) back.¬†
    • You will receive an email confirming the refund has been processed, however it can take 5 - 10 working days for your refund to reach you, depending on your bank.

    10DAY1FREE Exchanges

    • We can only process size, colour and dress length exchanges. If you wish to change the style of the garment, we will refund you and then you can re-buy the item you would like instead.
    Faulty Items
    We apologise if you have received an incorrect or faulty item.
    • Please email thestudio@aestheticlaundry.com to arrange a replacement or a refund.
    • Upon receipt of the faulty item, we will process your refund (which will include your return shipping cost).¬†
    For any queries regarding the above please email thestudio@aestheticlaundry.com . We are more than happy to help you!

    Shipping, Returns & Exchanges FAQs
    Can I exchange an item for a different one?
    No, you can only exchange an item for a different size or colour. Please note this is subject to availability, therefore ensure you email the team before you return.

    What happens if I want to return something outside of the returns and exchange windows?
    If you have missed the 14 day returns window and the 30 day exchange window, unfortunately we are unable to offer a refund.

    Will I receive dispatch email confirmation?
    Yes, email confirmation will be sent once your items have been dispatched. The email will include the tracking details for your order.

    I live outside the UK, can I still place an order?
    Yes! Please refer to our International Shipping and Returns policy for more information

    Gift Card Ts&Cs
    • Valid for 12 months from date of purchase
    • Redeemable on aestheticlaundry.com only
    • The code needs to be applied at checkout
    • We do not accept responsibility for lost gift cards or discount codes
    • Gift cards / discount codes cannot be exchanged for cash
    • Gift cards / discount codes are non-transferable
    • Gift cards / discount codes cannot be used in conjunction with any other coupon or discount